Support
Start with the route below so product, HMRC, accounting, and security issues reach the right owner.
Product and account support
Sign-in, team access, invoices, expenses, exports, receipts, settings, and unexpected application behaviour.
What to do: Contact My LTD Accounts with the company name, page, time, and a description. Do not send passwords, full bank details, OAuth tokens, or Government Gateway credentials.
HMRC authorisation or service availability
Government Gateway consent, HMRC outages, rejected authorisation, or obligations unavailable from HMRC.
What to do: Check HMRC service availability first. Contact us if the application shows an error; we will identify whether the issue belongs with the product or HMRC and preserve the correlation ID where available.
VAT records and tax treatment
Which VAT treatment applies, whether an amount is recoverable, corrections, schemes, partial exemption, or legal filing responsibility.
What to do: Ask your accountant or HMRC for tax advice. My LTD Accounts can explain product fields and calculations but does not replace professional judgement.
Open Banking
Bank consent, reconnection, missing transactions, duplicated imports, or a bank-provider incident.
What to do: Disconnect the bank connection if you are concerned, then contact us with the bank name, account suffix, and time of the issue—never your complete account or card number.
Security, privacy, or accessibility
Suspected unauthorised access, vulnerability reports, personal-data requests, or barriers using the service.
What to do: Use the dedicated instructions in our Security Policy, Privacy Policy, or Accessibility Statement so the request reaches the correct process.
Contact My LTD Accounts
Email hello@myltdaccounts.co.uk or use the secure contact form. Messages are reviewed during UK business hours; this beta does not promise 24/7 incident response.